The legal seller name still needs confirmation. The refund terms and service timelines below are proposed and must be finalised before paid purchases open.
1. Digital products and cancellation
Our products are downloadable PDFs and online study companion access. No physical goods are supplied. You may leave checkout before completing payment. There is no subscription or recurring billing to cancel. Once payment is confirmed, digital delivery is normally automatic.
After access has been delivered, a change of mind, selecting an unwanted subject, exam postponement or lack of study time does not normally qualify for a refund. Please use the five-page free samples and check your selection before paying. This does not limit refunds or other remedies required by applicable law.
2. When you can request a remedy
- You were charged more than once for the same intended purchase.
- Payment was confirmed, but the purchased content was not delivered and we cannot restore access.
- The wrong digital product was supplied, or a file is materially defective, incomplete or significantly different from its description, and a correction or replacement does not resolve the issue.
- You request cancellation before the purchased access has been delivered.
- A refund or other remedy is required by applicable law.
For an access or file issue, we will first offer troubleshooting, the correct file or restored access where appropriate. We will explain the outcome of your request. Payment-provider fees will not be deducted from an approved full refund.
3. How to request help
Contact abhishek.gaike@yahoo.com as soon as possible, preferably within 7 calendar days of the purchase or discovering the problem. This reporting period helps us investigate; it does not cut off statutory rights.
Include the payment/order reference, purchase date, subject or bundle, amount, a description of the issue and screenshots if useful. Use the contact details associated with the order where possible. Never send card details, an OTP or a UPI PIN. There is no charge to submit a request.
4. Review and payment timelines
- We aim to acknowledge a complete request within 2 business days.
- We aim to review it within 5 business days after receiving the information needed to investigate. We will explain any delay.
- Approved refunds will be initiated within 3 business days of approval.
- After initiation, a normal Razorpay refund typically takes 7–10 business days to reach the original payment method. Timing varies by bank and payment method.
Business days exclude Saturdays, Sundays and applicable public/bank holidays. We will provide an available refund reference so you can follow up. If the stated bank timeline passes, contact us with that reference. Refunds are sent to the original payment method; we will not ask you to pay a fee or share a PIN to receive one.
5. Pending or failed transactions
If your bank shows a debit but checkout is pending or failed, do not repeat the payment immediately. Contact support with the reference so we can check the transaction. Bank reversals and payment-provider reconciliation are separate from an approved merchant refund and follow the provider’s applicable timelines.
6. Access after a refund
A refunded order no longer grants access to its PDFs or companion subjects. Stop using and delete copies supplied under that refunded order. Access from a separate valid purchase remains available. Bundle refunds apply to the bundle as an order; we do not offer automatic per-subject refunds or prorated bundle upgrades.
For an unresolved concern, use the grievance contact on Contact Us. Nothing in this policy removes remedies available under applicable consumer law.